All Systems Operational

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WellSky Home Care
This site provides information about the status of the WellSky Home Care suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CareTend Operational
CareTend Business Intelligence (BI) Operational
CPR+ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2024

No incidents reported today.

Sep 26, 2024
CPR+ & CareTend
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 26, 13:24 CDT
Update - Our DNS provider is actively working to restore services that are affecting clients in US East and US Central, where they have partial service disruption.

Next Update - 4 PM CT
Sep 26, 12:58 CDT
Update - Our DNS provider is actively working to restore services that are affecting clients in US East and US Central, where they have partial service disruption.

Next Update - within 60 minutes
Sep 26, 11:47 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 26, 11:46 CDT
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
CareTend ,CPR+ & E-Prescribing Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Sunday September 22, 2024 from 09:00 PM CST- 11:59 PM CST. During this time, the eRx Hub will be unavailable for use, and any incoming electronic prescriptions sent during this time will instead be routed to your organization by fax.

We thank you for your patience as we improve the system.
Sep 17, 10:44 CDT
Sep 22, 2024
Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024
CareTend Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 CDT
Scheduled - WellSky will perform a scheduled Kiteworks/Accellion maintenance on 09/15/24 from 08:00 PM CST- 10:00 PM CST. During this time, there will be downtime for incoming documents, automatic faxing and scans. There will not be an impact on other CareTend functions.

We thank you for your patience as we improve the system.
Sep 13, 16:53 CDT
CareTend
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 15, 08:43 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 15, 07:45 CDT
Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

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