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WellSky Home Care
This site provides information about the status of the WellSky Home Care suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

URGENT: MFA REQUIRED (May 19, 2026) — This applies to all CareTend clients except SSO-enabled organizations. Beginning May 19, MFA will be mandatory, and any users who have not completed setup will lose access to CareTend.
Immediate action is required: complete MFA enrollment for all users, test login using the new MFA URL https://caretendsso.wellsky.com, and update bookmarks as the old URL will no longer work. Act now to avoid disruption.

Please contact Support if you have any questions.

CareTend Operational
CareTend Business Intelligence (BI) Operational
CPR+ Operational
Bonafide, powered by WellSky Operational
S3 Resupply, powered by WellSky Operational
Resource Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CareTend, Bonafide Maintenance Aug 7, 2026 22:00 - Aug 9, 2026 09:00 CDT

Update - WellSky is passing along this information for additional awareness. This only applies to McKesson products - no downtime will take place for CareTend & Bonafide.

McKesson will perform a scheduled maintenance from Friday, August 7th, at 10:00 PM until Sunday, August 9th at 9:00 AM (Central Time). During this time, McKesson products such as Supply Manager may not be available.

If you utilize McKesson for POEDI, service may be affected by delayed processing or temporary unavailability during the maintenance window. No downtime is expected for distribution center operations. The maintenance is also not expected to impact Legacy EDI integrations. However, several connectivity services do rely on the related database and should be monitored during the migration window.
Jul 31, 2026 - 11:11 CDT
Scheduled - WellSky is passing along this information for additional awareness. This only applies to McKesson products - no downtime will take place for CareTend & Bonafide.

McKesson will perform a scheduled maintenance from Friday, July 31st, at 10:00 PM until Sunday, August 2nd at 9:00 AM (Central Time). During this time, McKesson products such as Supply Manager may not be available.

If you utilize McKesson for POEDI, service may be affected by delayed processing or temporary unavailability during the maintenance window. No downtime is expected for distribution center operations. The maintenance is also not expected to impact Legacy EDI integrations. However, several connectivity services do rely on the related database and should be monitored during the migration window.
Jul 29, 2026 - 16:25 CDT

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Bonafide Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Aug 4, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 23:00 CDT
Scheduled - WellSky has identified an issue requiring immediate maintenance. We will perform this maintenance on Tuesday, August 4th, 2026, from 11:00 PM to 11:30 PM (Central Time). During this time, the solution will be unavailable.

We apologize for the inconvenience as we work to provide a better experience for our clients.
Aug 4, 11:13 CDT
CareTend issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 4, 15:21 CDT
Monitoring - WellSky has resolved the issue that prevented Delivery Manager from opening.

We will continue to monitor closely until 4 PM CT. If you are still experiencing the issue, please reach out to support.
Aug 4, 10:46 CDT
Update - WellSky is investigating an issue with Delivery Manager being unable to open. This does not impact other functions within CareTend.

Next Update - within 60 minutes
Aug 4, 09:23 CDT
Update - WellSky is investigating an issue with Delivery Manager being unable to open. This does not impact other functions within CareTend.

Next Update - within 30 minutes
Aug 4, 08:59 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Aug 4, 08:52 CDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

CareTend Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 23:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 20:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Saturday, August 1st, 2026, from 08:00 PM CT- 11:59 PM CT. During this time, the Solution will be generally available, though you may experience intermittent unavailability during this window.

We thank you for your patience as we improve the system.
Jul 30, 15:16 CDT

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

CareTend Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 14:00 CDT
Scheduled - WellSky has identified an issue requiring urgent maintenance. We will perform this maintenance on Sunday, July 26th, 2026 from 2:00 PM to 10:00 PM (Central Time) in your Staging environment. During this maintenance, the solution will be intermittently unavailable for a period of time in your staging environment. Please note this does not impact your Production environment and only impacts Staging.

We apologize for the inconvenience as we work to provide a better experience for our clients.
Jul 24, 16:29 CDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

CareTend issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Jul 24, 16:21 CDT
Monitoring - WellSky has resolved the issue causing some users to intermittently be kicked out to the solution. There may be some lingering users who get kicked out of the solution, and WellSky is monitoring for any continued user impact.

We will continue to monitor closely over the rest of the business day.

Next Update - 4 PM CT

Jul 24, 12:50 CDT
Update - WellSky is continuing to investigate reports of users being intermittently signed out of the solution. Our teams are actively working to identify the cause and restore normal access.

Next Update - within 60 minutes
Jul 24, 11:50 CDT
Update - WellSky is continuing to investigate reports of users being intermittently signed out of the solution. Our teams are actively working to identify the cause and restore normal access.

Next Update - within 30 minutes
Jul 24, 11:19 CDT
Update - WellSky is investigating reports of users being intermittently signed out of the solution. Our teams are actively working to identify the cause and restore normal access.

Next Update - within 30 minutes
Jul 24, 10:48 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Jul 24, 10:41 CDT

Jul 23, 2026

CareTend Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 CDT
Scheduled - WellSky has identified an issue with updating tracking numbers in its Delivery Manager module that requires immediate maintenance. We will perform this maintenance on Thursday, July 23rd 2026 from 10:00 PM to 10:30 PM (Central Time). During this time, the solution will be unavailable for approximately 15 minutes.

We apologize for the inconvenience as we work to provide a better experience for our clients.
Jul 23, 16:05 CDT
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