All Systems Operational

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WellSky Home Care
This site provides information about the status of the WellSky Home Care suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CareTend Operational
CareTend Business Intelligence (BI) Operational
CPR+ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 20, 2024

No incidents reported today.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024
CareTend BI
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Dec 17, 07:48 CST
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Dec 17, 07:42 CST
Dec 16, 2024

No incidents reported.

Dec 15, 2024
CareTend & CareTend BI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 15, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 21:00 CST
Scheduled - WellSky will perform a scheduled maintenance on Sunday December 15, 2024 from 9:00 PM to 11:00 PM (Central Time). During this time, the Solution will be unavailable.

We thank you for your patience as we improve the system.
Dec 10, 09:42 CST
Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024
CPR+, CareTend BI, CareTend & E-Prescribing Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 CST
Scheduled - WellSky will perform a scheduled maintenance on Tuesday December 10, 2024 from 3:00 PM to Wednesday December 11, 2024 4:00 AM (Central Time). During this time, the Solution will be available. As a part of this maintenance TLS 1.2 will be required, as previously communicated starting in August 2022.

We thank you for your patience as we improve the system.
Dec 10, 10:45 CST
Dec 10, 2024
Dec 9, 2024
CareTend, CareTend BI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 CST
Scheduled - WellSky will perform a scheduled maintenance on Sunday December 8th from 10:00 PM CT to 2:00 AM CT. During this time, the Solution will be unavailable. CareTend, CareTend BI and ERx Hub will be unavailable during this time.

We thank you for your patience as we improve the system.
Nov 26, 09:36 CST
Dec 8, 2024
Dec 7, 2024

No incidents reported.

Dec 6, 2024
CareTend
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Dec 6, 12:54 CST
Monitoring - WellSky has resolved the issue preventing files from being received into Incoming Documents.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Dec 6, 11:56 CST
Identified - WellSky has identified the issue with incoming documents intermittently reaching the system and is working with our vendor to rectify the issue.

Next Update - within 60 minutes
Dec 6, 11:34 CST
Update - WellSky continues to investigate an issue preventing incoming documents from coming into the system.

Next Update - within 30 minutes
Dec 6, 11:22 CST
Update - WellSky is investigating an issue preventing incoming documents from reaching the system.

Next Update - within 30 minutes
Dec 6, 10:53 CST
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Dec 6, 10:40 CST
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