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WellSky Home Care
This site provides information about the status of the WellSky Home Care suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CareTend Operational
CareTend Business Intelligence (BI) Operational
CPR+ Operational
Bonafide, powered by WellSky Operational
S3 Resupply, powered by WellSky Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 16, 2025

No incidents reported today.

Sep 15, 2025
CareTend
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 15, 11:58 CDT
Update - WellSky is investigating an issue causing users to receive the error "400 Bad Request" when receiving incoming documents in CareTend.

Next Update - within 30 minutes
Sep 15, 11:18 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 15, 11:05 CDT
CareTend
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 15, 09:52 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 15, 09:27 CDT
CareTend
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 15, 08:14 CDT
Update - WellSky is investigating an issue causing users to experience service disruptions such as 503 errors and inability to access the Drug Information Service (DIS).

Next Update - within 30 minutes
Sep 15, 07:41 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 15, 07:27 CDT
CareTend, CareTend BI, E-Prescribing, CPR+ Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 CDT
Update - WellSky will perform a scheduled maintenance on Sunday, September 21st from 10:00 PM CT to September 22nd at 5:00 AM CT. Please Note, this is a reschedule of the maintenance event originally scheduled for 09/14.

During this maintenance window, the below solutions may be temporarily unavailable:
CareTend
CareTend BI
eRx Hub
Drug Information Service (DIS)
CareTend Data Extract (Snowflake)

We thank you for your patience as we improve the system.
Sep 11, 14:46 CDT
Scheduled - WellSky will perform a scheduled maintenance on Sunday, September 14th from 10:00 PM CT to September 15th at 5:00 AM CT. 
During this maintenance window, the below solutions may be temporarily unavailable: 
CareTend 
CareTend BI 
eRx Hub 
Drug Information Service (DIS)
CareTend Data Extract (Snowflake)

We thank you for your patience as we improve the system.
Sep 10, 13:08 CDT
Sep 14, 2025
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

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The information provided and terms used on this site are provided to WellSky clients for general informational purposes only, and WellSky provides no assurances about the accuracy of such information. Further, the information on this site in no way amends, supplements, incorporates, creates or supersedes any legal obligations, including those that are contractual or statutory in nature.