CareTend issue

Incident Report for WellSky Home Care Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Posted Dec 16, 2025 - 09:32 CST

Monitoring

WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely overnight and into the morning work hours.

Posted Dec 15, 2025 - 16:24 CST

Update

WellSky has identified and is working to resolve the issue causing degraded system performance.

Next Update - within 2 hours

Posted Dec 15, 2025 - 14:55 CST

Update

WellSky has identified and is working to resolve the issue causing degraded system performance.

Next Update - within 2 hours

Posted Dec 15, 2025 - 12:58 CST

Identified

WellSky has identified the issue causing degraded system performance.

Next Update - within 1 hour

Posted Dec 15, 2025 - 12:11 CST

Update

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes

Posted Dec 15, 2025 - 12:02 CST

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Posted Dec 15, 2025 - 11:57 CST
This incident affected: CareTend.