All Systems Operational
About This Site
WellSky Home Care
This site provides information about the status of the WellSky Home Care suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.URGENT: MFA REQUIRED (May 19, 2026) — This applies to all CareTend clients except SSO-enabled organizations. Beginning May 19, MFA will be mandatory, and any users who have not completed setup will lose access to CareTend.
Immediate action is required: complete MFA enrollment for all users, test login using the new MFA URL https://caretendsso.wellsky.com, and update bookmarks as the old URL will no longer work. Act now to avoid disruption.
Please contact Support if you have any questions.
CareTend
Operational
CareTend Business Intelligence (BI)
Operational
CPR+
Operational
Bonafide, powered by WellSky
Operational
S3 Resupply, powered by WellSky
Operational
Resource Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2026
No incidents reported today.
Oct 4, 2026
No incidents reported.
Oct 3, 2026
No incidents reported.
Oct 2, 2026
Resolved -
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Oct 2, 13:53 CDT
Oct 2, 13:53 CDT
Update -
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.
Next Update - within 60 minutes
Oct 2, 12:45 CDT
Next Update - within 60 minutes
Oct 2, 12:45 CDT
Update -
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.
Next Update - within 60 minutes
Oct 2, 11:43 CDT
Next Update - within 60 minutes
Oct 2, 11:43 CDT
Investigating -
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.
Next Update - within 30 minutes
Oct 2, 11:07 CDT
Next Update - within 30 minutes
Oct 2, 11:07 CDT
Monitoring -
WellSky has resolved the issue causing degraded system performance but continues to monitor application performance.
We will continue to monitor closely until 12 PM CT. If you are still experiencing the issue, please reach out to support.
Oct 2, 09:43 CDT
We will continue to monitor closely until 12 PM CT. If you are still experiencing the issue, please reach out to support.
Oct 2, 09:43 CDT
Investigating -
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Oct 2, 09:24 CDT
Next Update - Posted to the Status Page within 30 minutes
Oct 2, 09:24 CDT
Oct 1, 2026
Resolved -
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Oct 1, 15:49 CDT
Oct 1, 15:49 CDT
Identified -
WellSky has identified a potential contributing factor where duplicate Kiteworks Automation Agent processes may interfere with document transfers for some customers. Customers experiencing continued issues should contact WellSky Support for assistance in validating agent configuration and restoring normal file transfer operations.
WellSky continues to monitor the situation and work with vendor to further investigate the issue.
Next Update - 4 PM CT
Oct 1, 13:08 CDT
WellSky continues to monitor the situation and work with vendor to further investigate the issue.
Next Update - 4 PM CT
Oct 1, 13:08 CDT
Update -
WellSky is investigating an issue causing some clients to experience intermittent Kiteworks file upload and download failures, resulting in delays to inbound and outbound file transfers. We are actively working with the vendor to identify the root cause and restore normal file transfer processing.
Next Update - 1 PM CT
Oct 1, 10:56 CDT
Next Update - 1 PM CT
Oct 1, 10:56 CDT
Update -
WellSky is investigating an issue causing some clients to experience intermittent Kiteworks file upload and download failures, resulting in delays to inbound and outbound file transfers. We are actively working with the vendor to identify the root cause and restore normal file transfer processing.
Next Update - within 60 minutes
Oct 1, 09:57 CDT
Next Update - within 60 minutes
Oct 1, 09:57 CDT
Investigating -
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Oct 1, 09:43 CDT
Next Update - Posted to the Status Page within 30 minutes
Oct 1, 09:43 CDT
Sep 30, 2026
Completed -
The scheduled maintenance has been completed.
Sep 30, 23:00 CDT
Sep 30, 23:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 CDT
Sep 28, 22:00 CDT
Scheduled -
WellSky has identified an issue requiring immediate maintenance. We will perform this maintenance on following dates:
Monday September 28th, 2026, from 10:00 PM- 11:00 PM (Central Time).
Tuesday September 29th, 2026, from 10:00 PM- 11:00 PM (Central Time).
Wednesday September 30th, 2026, from 10:00 PM- 11:00 PM (Central Time).
During this time, the solution will be available, with potential brief intermittent service interruptions. Please note the maintenance periods will only be in the above windows between 10:00pm- 11:00 pm CT.
We thank you for your patience as we improve the system.
Sep 28, 14:03 CDT
Monday September 28th, 2026, from 10:00 PM- 11:00 PM (Central Time).
Tuesday September 29th, 2026, from 10:00 PM- 11:00 PM (Central Time).
Wednesday September 30th, 2026, from 10:00 PM- 11:00 PM (Central Time).
During this time, the solution will be available, with potential brief intermittent service interruptions. Please note the maintenance periods will only be in the above windows between 10:00pm- 11:00 pm CT.
We thank you for your patience as we improve the system.
Sep 28, 14:03 CDT
Resolved -
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 30, 15:46 CDT
Sep 30, 15:46 CDT
Update -
WellSky is aware of an error message appearing at logon for some Citrix users.
Please note that this message can be safely dismissed or clicked through. It will not prevent you from accessing the system, and all applications will function normally once you are logged in.
Our team is currently working with our vendor to resolve the issue and remove the message. Thank you for your patience!
Next Update - 9/30 at 4 PM CT
Sep 29, 11:30 CDT
Please note that this message can be safely dismissed or clicked through. It will not prevent you from accessing the system, and all applications will function normally once you are logged in.
Our team is currently working with our vendor to resolve the issue and remove the message. Thank you for your patience!
Next Update - 9/30 at 4 PM CT
Sep 29, 11:30 CDT
Investigating -
WellSky is aware of an error message appearing at logon for some Citrix users.
Please note that this message can be safely dismissed or clicked through. It will not prevent you from accessing the system, and all applications will function normally once you are logged in.
Our team is currently working to resolve the issue and remove the message. Thank you for your patience!
Next Update - 12 PM CT
Sep 29, 08:12 CDT
Please note that this message can be safely dismissed or clicked through. It will not prevent you from accessing the system, and all applications will function normally once you are logged in.
Our team is currently working to resolve the issue and remove the message. Thank you for your patience!
Next Update - 12 PM CT
Sep 29, 08:12 CDT
Sep 29, 2026
Sep 28, 2026
Sep 27, 2026
No incidents reported.
Sep 26, 2026
Completed -
The scheduled maintenance has been completed, and Kiteworks services have been restored. Documents remaining in the configured folders may resume normal processing automatically. Clients will likely need to re-enable their Kiteworks.
If you continue to experience any issues with document processing or need assistance, please contact WellSky Support.
Sep 26, 05:00 CDT
If you continue to experience any issues with document processing or need assistance, please contact WellSky Support.
Sep 26, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:00 CDT
Sep 25, 19:00 CDT
Scheduled -
WellSky was made aware of an issue requiring immediate maintenance that will impact the Kiteworks file transfer service used by CareTend Hosted clients. Please note that CareTend itself will remain available during this maintenance window. However, the Kiteworks utility that transfers documents from fax and document folders into CareTend's Incoming Documents will be temporarily unavailable tonight from 7:00 PM CDT to 5:00 AM CDT.
What to Expect: CareTend access will remain available.
Automated document transfers through Kiteworks will be unavailable for the duration of the maintenance window. Documents will not automatically move from your network fax or document folders into CareTend Incoming Documents while the service is offline.
Alternative Processing Option: During this period, users may manually copy or move documents from their network folders into the appropriate Incoming Documents folder available through Citrix StoreFront. Documents placed in the Incoming Documents folder through Citrix will continue to be processed by CareTend as normal.
Once maintenance is complete and Kiteworks services have been restored, automated processing will resume.
WellSky is working closely with Kiteworks and continues to monitor their progress toward resolution.
We apologize for the short notice and any inconvenience this may cause. We appreciate your patience and understanding as we perform this emergency maintenance.
Sep 25, 11:24 CDT
What to Expect: CareTend access will remain available.
Automated document transfers through Kiteworks will be unavailable for the duration of the maintenance window. Documents will not automatically move from your network fax or document folders into CareTend Incoming Documents while the service is offline.
Alternative Processing Option: During this period, users may manually copy or move documents from their network folders into the appropriate Incoming Documents folder available through Citrix StoreFront. Documents placed in the Incoming Documents folder through Citrix will continue to be processed by CareTend as normal.
Once maintenance is complete and Kiteworks services have been restored, automated processing will resume.
WellSky is working closely with Kiteworks and continues to monitor their progress toward resolution.
We apologize for the short notice and any inconvenience this may cause. We appreciate your patience and understanding as we perform this emergency maintenance.
Sep 25, 11:24 CDT
Sep 25, 2026
Resolved -
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 25, 14:26 CDT
Sep 25, 14:26 CDT
Monitoring -
WellSky has resolved the issue causing degraded system performance. We will continue to monitor performance closely. If you are still experiencing the issue, please reach out to support.
Next Update - 9/25 @ 2 PM CT
Sep 24, 16:04 CDT
Next Update - 9/25 @ 2 PM CT
Sep 24, 16:04 CDT
Update -
WellSky has identified the cause of the issue causing degraded system performance. Our teams are actively working with our technology partners to resolve the cause and restore system performance. Clients will continue to see performance improvements as these mitigation efforts are underway.
Next Update - 4 PM CT
Sep 24, 11:59 CDT
Next Update - 4 PM CT
Sep 24, 11:59 CDT
Update -
WellSky has identified the cause of the issue causing degraded system performance. Our teams are actively working with our technology partners to resolve the cause and restore system performance. Clients will continue to see performance improvements as these mitigation efforts are underway.
Next Update - 9/24 @ 12 PM CT
Sep 23, 12:12 CDT
Next Update - 9/24 @ 12 PM CT
Sep 23, 12:12 CDT
Identified -
WellSky has identified the cause of the issue causing degraded system performance. Our teams are actively working with our technology partners to resolve the cause and restore system performance. Clients will continue to see performance improvements as these mitigation efforts are underway.
Next Update - 9/23 @ 12 PM CT
Sep 22, 12:53 CDT
Next Update - 9/23 @ 12 PM CT
Sep 22, 12:53 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages. We are continuing to focus on mitigation efforts while continuing investigation.
Next Update - 9/22 @ 12 PM CT
Sep 21, 16:07 CDT
Next Update - 9/22 @ 12 PM CT
Sep 21, 16:07 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages. We are continuing to focus on mitigation efforts while continuing investigation.
Next Update - 4 PM CT
Sep 21, 11:59 CDT
Next Update - 4 PM CT
Sep 21, 11:59 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages. We are continuing to focus on mitigation efforts while continuing investigation.
Next Update - 12 PM CT
Sep 21, 08:34 CDT
Next Update - 12 PM CT
Sep 21, 08:34 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages. We are continuing to focus on mitigation efforts while continuing investigation.
Next Update - 9/21 @ 9 AM CT
Sep 18, 16:05 CDT
Next Update - 9/21 @ 9 AM CT
Sep 18, 16:05 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages. We are continuing to focus on mitigation efforts while continuing investigation.
Next Update - 4 PM CT
Sep 18, 09:00 CDT
Next Update - 4 PM CT
Sep 18, 09:00 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages. We are continuing to focus on mitigation efforts while continuing investigation.
Next Update - 9/18 @ 9 AM CT
Sep 17, 16:41 CDT
Next Update - 9/18 @ 9 AM CT
Sep 17, 16:41 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages.
Next Update - 6 PM CT
Sep 17, 15:50 CDT
Next Update - 6 PM CT
Sep 17, 15:50 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages.
Next Update - 4 PM CT
Sep 17, 12:10 CDT
Next Update - 4 PM CT
Sep 17, 12:10 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages.
Next Update - 12 PM CT
Sep 17, 10:11 CDT
Next Update - 12 PM CT
Sep 17, 10:11 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance. Our teams are actively working with our technology partners to identify the cause and restore normal system performance. Clients may continue to experience difficulty logging into accounts or loading pages.
Next Update - 12 PM CT
Sep 17, 10:00 CDT
Next Update - 12 PM CT
Sep 17, 10:00 CDT
Investigating -
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.
Next Update - 12 PM CT
Sep 17, 09:43 CDT
Next Update - 12 PM CT
Sep 17, 09:43 CDT
Monitoring -
WellSky has resolved the issue causing degraded system performance.
We will continue to monitor performance closely.
Next Update - 9/17 @ 12 PM CT
Sep 16, 16:39 CDT
We will continue to monitor performance closely.
Next Update - 9/17 @ 12 PM CT
Sep 16, 16:39 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance and clients may have trouble loading pages or navigating the application.
Next Update - within 60 minutes
Sep 16, 15:33 CDT
Next Update - within 60 minutes
Sep 16, 15:33 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance and clients may have trouble loading pages or navigating the application.
Next Update - within 60 minutes
Sep 16, 14:34 CDT
Next Update - within 60 minutes
Sep 16, 14:34 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance and clients may have trouble loading pages or navigating the application.
Next Update - within 30 minutes
Sep 16, 14:33 CDT
Next Update - within 30 minutes
Sep 16, 14:33 CDT
Investigating -
WellSky is investigating an issue causing degraded system performance and clients may have trouble loading pages or navigating the application.
Next Update - within 30 minutes
Sep 16, 13:55 CDT
Next Update - within 30 minutes
Sep 16, 13:55 CDT
Monitoring -
WellSky continues to monitor the issue causing degraded system performance and clients may have trouble loading pages.
We will continue to monitor closely until 4 PM CT. If you are still experiencing the issue, please reach out to support.
Sep 16, 12:01 CDT
We will continue to monitor closely until 4 PM CT. If you are still experiencing the issue, please reach out to support.
Sep 16, 12:01 CDT
Update -
WellSky continues to investigate an issue causing degraded system performance and clients may have trouble loading pages.
Next Update - within 30 minutes
Sep 16, 11:42 CDT
Next Update - within 30 minutes
Sep 16, 11:42 CDT
Update -
WellSky is investigating an issue causing degraded system performance and clients may have trouble loading pages.
Next Update - within 30 minutes
Sep 16, 11:01 CDT
Next Update - within 30 minutes
Sep 16, 11:01 CDT
Investigating -
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Sep 16, 10:48 CDT
Next Update - Posted to the Status Page within 30 minutes
Sep 16, 10:48 CDT
Resolved -
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 25, 10:49 CDT
Sep 25, 10:49 CDT
Monitoring -
WellSky has resolved the issue that was intermittently impacting user login, document upload, and API connectivity, and the solution should now be available.
We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Sep 25, 10:01 CDT
We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Sep 25, 10:01 CDT
Identified -
WellSky has identified an issue intermittently impacting user login, document upload, and API connectivity.
Users who are already logged into the application should continue to have access and are encouraged to save their work frequently while our team works toward resolution.
We apologize for any inconvenience and will provide additional updates as more information becomes available.
Next Update - within 60 minutes
Sep 25, 09:02 CDT
Users who are already logged into the application should continue to have access and are encouraged to save their work frequently while our team works toward resolution.
We apologize for any inconvenience and will provide additional updates as more information becomes available.
Next Update - within 60 minutes
Sep 25, 09:02 CDT
Update -
The Solution is currently unavailable and we are working to restore service.
Next Update - within 30 minutes
Sep 25, 08:53 CDT
Next Update - within 30 minutes
Sep 25, 08:53 CDT
Investigating -
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Sep 25, 08:34 CDT
Next Update - Posted to the Status Page within 30 minutes
Sep 25, 08:34 CDT
Sep 24, 2026
Completed -
The scheduled maintenance has been completed.
Sep 24, 23:00 CDT
Sep 24, 23:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 CDT
Sep 22, 22:00 CDT
Scheduled -
WellSky will perform a scheduled maintenance the following dates: Tuesday, September 22nd 2026 from 10:00 PM- 11:00 PM (Central Time), Wednesday September 23rd 2026 from 10:00 PM- 11:00 PM (Central Time), Thursday, September 24th 2026 from 10:00 PM- 11:00 PM (Central Time). During this time, the solution will be available, with potential brief intermittent service interruptions. Please note the maintenance periods will only be in the above windows between 10:00 PM - 11:00 PM CT.
We thank you for your patience as we improve the system.
Sep 17, 15:03 CDT
We thank you for your patience as we improve the system.
Sep 17, 15:03 CDT