HCS CareTend Incomplete Functionality

Incident Report for WellSky Home Care Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Posted Sep 30, 2026 - 15:46 CDT

Update

WellSky is aware of an error message appearing at logon for some Citrix users.

Please note that this message can be safely dismissed or clicked through. It will not prevent you from accessing the system, and all applications will function normally once you are logged in.
Our team is currently working with our vendor to resolve the issue and remove the message. Thank you for your patience!

Next Update - 9/30 at 4 PM CT

Posted Sep 29, 2026 - 11:30 CDT

Investigating

WellSky is aware of an error message appearing at logon for some Citrix users.

Please note that this message can be safely dismissed or clicked through. It will not prevent you from accessing the system, and all applications will function normally once you are logged in.
Our team is currently working to resolve the issue and remove the message. Thank you for your patience!

Next Update - 12 PM CT

Posted Sep 29, 2026 - 08:12 CDT
This incident affected: CareTend.