This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Posted Oct 01, 2026 - 15:49 CDT
Identified
WellSky has identified a potential contributing factor where duplicate Kiteworks Automation Agent processes may interfere with document transfers for some customers. Customers experiencing continued issues should contact WellSky Support for assistance in validating agent configuration and restoring normal file transfer operations. WellSky continues to monitor the situation and work with vendor to further investigate the issue.
Next Update - 4 PM CT
Posted Oct 01, 2026 - 13:08 CDT
Update
WellSky is investigating an issue causing some clients to experience intermittent Kiteworks file upload and download failures, resulting in delays to inbound and outbound file transfers. We are actively working with the vendor to identify the root cause and restore normal file transfer processing.
Next Update - 1 PM CT
Posted Oct 01, 2026 - 10:56 CDT
Update
WellSky is investigating an issue causing some clients to experience intermittent Kiteworks file upload and download failures, resulting in delays to inbound and outbound file transfers. We are actively working with the vendor to identify the root cause and restore normal file transfer processing.
Next Update - within 60 minutes
Posted Oct 01, 2026 - 09:57 CDT
Investigating
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hcs.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes